What is DolphinChat.Bot

DolphinChat.Bot is an end-to-end in-house  Conversational AI platform that enables efficient automated consumer conversations. With our Level-3 AI ChatBot & VoiceBot solutions, you can convert more leads, boost your revenue, save cost and enhance customer experience.

DolphinChat.Bot allows you to build powerful and interactive conversational interfaces that can be embedded in any channel, including WhatsApp, Facebook, Telegram, Web, WeChat, and mobile applications.

Features of DolphinChat.Bot

Create a personalized hub to manage all your customer interactions, customizing the experience from start to finish

Chatbots are the future of consumer engagement. DolphinChat.bot enables businesses to connect with customers in a more efficient and effective way.

DolphinChat.bot helps automate the end-consumer conversations that happen every day, freeing up your team to work on more important things like sales.

There is a limitation on the number of conversations a team member can handle, however DolphinChat.Bot can handle thousands of conversations simultaneously, making it ideal to help your organization scale customer engagement.

DolphinChat.Bot changes the way your organization interacts with consumers by offering them 24/7 instant support without incurring additional man-hours or cost

Language is not a barrier as DolphinChat.Bot provides multilingual support, giving your customers an optimized & personalized experience

To avail the DolphinChat services there are certain Dashboard features

Sign up and Log in

Any business/enterprise can sign up on our platform by filling in some basic details like business name, email, mobile number and get access via OTP on mobile number


Bots section allows Members (Employees of business) to see a list of available bots they’ve access to. Members can search, sort & integrate bots on facebook messenger, web, telegram, whatsapp & much more.


Notification option is available at the top bar and can be recognized with a bell icon. Under notifications, members will be able to see activities they’re part of or subscribed to.

My Profile Section

Under My profile section, each member can update their personal information such as name, gender, timezone and password. Members will also see a list of bots they’ve access to.


Once logged in to the dashboard, you’ll be able to see analytics for selected bot. Analytics can be seen for the past 24 hours, 7 days, 1 month,1 year and custom date range.

Leads and Groups

A list of all the leads is available on Leads list page along with the custom fields data. Members can apply filters to search leads by text or sub-text.A Group is a collection of leads of a specific type or category. Users can create multiple groups based on their requirement or business use-case.


Broadcast feature can be used to send a message to chatbot users. Broadcasts can be sent on different channels such as WhatsApp, Facebook Messenger, Telegram etc. Broadcast audiences can be targeted using filters such as location, gender, age or other filters.


Templates are pre approved messages that can be sent to all users or a group of users.

Templated messages are created and approved as per channels policy. Once a template is approved by the channel owner it can be sent to a chatbot user or a group of chatbot users.


Chats enables two-way communication between chatbot users and livechat agents. Livechat agent is notified for incoming livechat requests. Livechat agent can take control of a chat if a bot fails to understand user query. Along with text, multimedia, templates and canned responses can be sent.

Widget Customization

Members can customize the text, color, layout of the chat widget without writing any code. This chat widget can be easily embedded into any website with few lines of code that can be copied from the dashboard itself. Members can add custom avatars, change position of widget, add menu items, enable multimedia sharing etc.

Manage Labels

Under-managed custom labels can be created with title, description and color. A unique color is assigned to each label for identification. Short descriptions can be added to let everyone know the use of labels. Once created, labels can be attached to a lead.

Custom Fields

Custom fields can be created to capture and store additional chatbot users information and are defined by members.

USP of DolphinChat.Bot

  • Quick and easy to instalment, no mandatory cloud involved

  • Well suited for any size of implementation
  • No specialized hardware/GPU required
  • Enterprise ready scaling
  • DolphinChat can be trained on any language
  • Multiple intent deferment
  • Conversation driven development


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