DolphinChat is a unique product that provides personalized chatbot development for each customer, solving business use-cases. For this reason, there is a one-time development fee along with the monthly subscription fees depending on the pricing plan.
Pricing is divided into two parts-
a) One-Time Setup – charged one time while building the bot.
b) Monthly Subscription – is charged as per the plan selected plus the number of monthly unique conversations on the chatbot.
If you end up having more conversations than what’s in your selected plan then the plan will be upgraded and the extra amount will be adjusted in the next billing cycle in case of the monthly plan. In the case of the annual plan, just like the monthly plan, the variation will be adjusted in the next 30 days of exceeding the plan.
However, if you just need some extra conversations without any additional features, then we provide a Top Up Recharge in which you can get extra conversations without changing your current subscription model –
PLAN A – No Top Up Recharge available
PLAN B – Get upto 5,000 extra conversation at an extra charge of INR 1500 per month
PLAN C – Get upto 20,000 extra conversation at an extra charge of INR 2600 per month
PLAN D – Get upto 40,000 extra conversation at an extra charge of INR 4000 per month
NOTE – Top Up Recharges can only be bought on a monthly basis.
In case you are not completely satisfied with with our solution, you can raise a request for a refund withing 7 days of the payment of your subscription fee. We will provide a refund of your subscription fee in such a case without any questions.
An automated chatbot notification is a message which is sent to the chatbot user based on some trigger. For Example – An automated message to the chatbot user on the successful booking of their appointment using the chatbot.
We do offer changes in the Conversation Flow Design (CFD) as part of the subscription plans. However, if you need changes apart from the offering in your subscription plan, you get can get it done on a one-time basis ranging from 50%-100% of the amount you paid during the start of the Chatbot project, depending on the scope of the work.
Yes, we do get a contract signed for each chatbot project. This is important as the contract covers all aspects like Intellectual property, data ownership, data sharing, data storage, SLAs etc. The duration of the contract is mututally decided on a case-to-case basis.
You, the customer always have the ownership of the conversations being generated through the chatbot. DolphinChat, however utilises the conversation data for implementing NLP training in order to improve the experience on the chatbot for your consumers.
DolphinChat follows all the industry best practices and is very strict in following the security and complaince guidelines. Our team constantly monitor and analyses our servers and systems for any possible security threat, any possible intrusion or attacks.