What is DolphinChat.Live?
DolphinChat.Live is a harmonious blend of chatbot and live chat providing an experience coming from the best of both worlds. A customer service representative will be available in live chat to answer any customer’s questions, which may be too complex or nuanced for automation.
How DolphinChat.Live Works?
When a user initiates a chat session, the chatbot uses NLP to analyze the user’s message and determine their intent. It will then use a predefined set of rules and machine learning model to generate an appropriate response.
This process is repeated for each message in the chat session, allowing the chatbot to have a conversation with the user.
The chatbot can be integrated with a website or mobile application, or accessed through a messaging platform such as Facebook Messenger, Whatsapp, SMS, Email, etc.
Our Chatbot uses AI/ML methodologies to understand the message and generate the response according to the query.
Features of DolphinChat.Live
Create a personalized hub to manage all your customer interactions, customizing the experience from start to finish
It gives you the opportunity to engage in real-time conversations with customers and boosts satisfaction and trust in your brand.
Customize the look and feel of your chat widgets to match the rest of your site.
With Live Chatbot, you can create detailed reports and analytics to understand your business from a whole new perspective
DolphinChat.Live gives security, performance and flexibility to enterprises by maintaining a live chat as expected by customers.
Our Live chatbot helps resolve tickets faster than you can imagine.
Difference between DolphinChat.Bot and DolphinChat.Live
ChatBot delivers a personalized experience for your customers at each step of the buying journey. From the first visit to the final purchase, ChatBot lets you delight customers at every touchpoint.
Our LiveChat Platform empowers you with tools and know-how to build a customer service experience that highlights your brand. Provide live chat support to maximize conversion rates, generate more revenue and increase customer satisfaction.
In Other words, Chatbot is a program that simulates a conversation with a human user, and ChatBot Live is a specific type of chatbot that provides real-time interaction with your customers.
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