Supervisory Role: The Product Head shall oversee the roles and working of other team members in the technical department. The Product Head shall work on the short and long vision, the strategy of our product taking into account the sales and technical goals and targets, and constantly ensuring that the functions of the tech team members are properly and effectively being executed.


Innovation: The Product Head shall also be tasked with overseeing the innovation and improvement of the business’s product as well as the day-to-day product activities in such a way that ensures that the product is constantly growing to suit the consumers’ needs. The Product Head further shall ensure that necessary steps are being taken to make any modifications that are being made in the product or strategy to bring out the best results for the business. The Product Head shall also be responsible for identifying opportunities that lead to the growth of the product through innovation while still maintaining the fundamental business goals/priorities.


Product/Market Evaluation: The Product Head shall be responsible for spearheading investigation and analyses on the product and the product market. The Product Head is expected to process this information, identify opportunities, and present these to the Founder & other team leaders for initial validation and testing. This information ultimately serves to influence the business’s product strategy and ensures that the business makes informed and beneficial decisions when presented to the founders.


Problem Resolution: The Head of Product Management, due to his/her experience, is also tasked with identifying issues in the strategies currently developed. Apart from identification, it is his/her responsibility to resolve these strategic issues, which potentially impair the whole department’s ability to meet the product’s financial, strategic, and technical goals.

Recruitment: The Product Head shall also play a pivotal role in the recruitment of new personnel for the technical department. After the recruits have been approved and absorbed into the department, the Product Head then shall act in managing and providing guidance to this person to ensure achievement of the product’s vision and strategy.


Other Duties: The Product Head also performs other duties as required by the founders.



Education: A suitable candidate will have a bachelor’s/master’s degree in Business Administration, Engineering, Computer Science, or an equivalent in working experience.


Experience: The candidate must have at least 3 years of experience in product management or project management in complex/matrix environments.

– Applicants with prior experience in Conversational AI/Chatbot/SaaS products.
– Applicants are required to have product management experience in B2B SaaS.


Communication Skills: Excellent communication skills are a must for this position. The position is a supervisory position and communication must be effective down the line to ensure the proper execution of the roles/functions in all junior positions.


Additionally, the Product Head is expected to collaborate with other product departmental heads in the performance of their intertwining duties. The Product Head will also be required to regularly make presentations to founders and investors and other stakeholders. In both these two cases, communication skills are an absolute necessity for the effective conveyance of information.

Leadership/People Skills: As the Head of the Product Management Department, a good candidate will demonstrate strong leadership skills with an ability to move his/her peers as well as his juniors and have them follow a common vision. Great leadership should further be coupled with excellent people skills. People skills are what will make people want to follow him/her and readily and happily apply his/her directives; hence improving the cohesion and functionality of the technical department.


Analytical Skills: The Product Head should also demonstrate a high level of analytical and quantitative skills. She/He should possess the ability to use information/data and various metrics to develop an informed and factual business case. The Product Head also has to have strong financial analytical capabilities that are used to further develop informed product strategies, which subsequently improves product performance.


Integrity and Vision: As the Head of Product Management, she/he must be a visionary who is future-oriented. A suitable candidate will also be a person of high integrity, consistent in their work, and who has clear and visible set values; she/he also demonstrates calmness under pressure to effectively lead the product management team even in times of uncertainty.

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